The Cooperative Bank of Karditsa S.A. takes the protection of privacy very seriously and has taken all necessary measures in order to safeguard the security and the observance of the confidentiality of the information concerning the visitors / users of its Website.
WHAT INFORMATION DOES THE WEBSITE COLLECT?
1. Information you provide to us
1.1. The user who is interested in contacting the Bank is invited to fill in the corresponding contact form of our Website, during the submission of which we collect and process with his consent the following information:
Full name
Email
Message (Free text)
1.2. Our website provides e-banking and e-pos services to users, after creating an account. The user of the Website, who wishes to use these online services, can submit a relevant electronic application (available to individuals or legal entities), in which he/she is asked to fill in the following information:
ELECTRONIC APPLICATION OF AN INDIVIDUAL
Customer Code
Desired username
Full name
Father’s name
Mother’s name (optional field)
Profession (optional field)
Identification Card Number
Date of issue of the Identification Card Number (optional field)
Issuer (optional field)
TIN
Tax Office (optional field)
Address – P.C.
City
Home telephone (optional field)
Business telephone (optional field)
Mobile phone
Fax (optional field)
Εmail
Branch Code which Receives Codes
ELECTRONIC APPLICATION OF A LEGAL ENTITY
Customer Code
Desired username
Business name
Legal form (optional field)
Expiry of legalization
VAT Registration Number
Business Tax Office (optional field)
Full name of legal representative
Father’s name of legal representative
Mother’s name of legal representative (optional field)
Identification Card Number of legal representative
Date of issue of the Identification Card Number of legal representative (optional field)
Issuer (optional field)
Business Address – P.C.
City
Home telephone (optional field)
Business telephone (optional field)
Mobile phone
Fax (optional field)
Business email
Branch Code which Receives Codes
FOR WHAT PURPOSES ARE THE INFORMATION COLLECTED USED?
1. To manage stakeholder requests
With the consent of the user, the necessary information is collected to complete the communication with him/her in order to process his/her request.
2. For the provision of online services
The data submitted to the Bank through the electronic applications are collected and processed, in order to provide access to the electronic services e-banking and e-pos.
USE AND EXCHANGE OF INFORMATION
The Bank respects the right to protect privacy and information concerning the user and for this reason this information is used for the aforementioned purposes. For this reason, it does not disclose, transmit or make user information accessible to third parties, unless required to fulfill the processing purposes described in this Policy. User information may be made available to other businesses, applications or persons in the circumstances listed below:
Aggregate or non-personally identifiable information may be disclosed to third parties, so that the content and services of our Website may be developed. Please note that contact details are not disclosed in any way to third parties for this purpose.
Third parties may or may not be used to provide Website-related services, such as database management, maintenance, analytics, marketing, data processing, and e-mail and text messaging. These third parties will have access to the absolutely necessary information that identifies you only for the performance of their above duties on our behalf and with explicit contractual commitments regarding the protection of privacy and personal data.
Information may be disclosed in case that the Bank is acquired by or merged with another business or a similar business transaction takes place. However, in this case, the Website will inform us by placing a clear notice within it or by sending a relevant information to the e-mail address provided to us, before the information concerning the user is transferred and generally subject to a different privacy policy.
Information may be disclosed to investigate or prevent actions related to illegal activities, if there are suspicions of illegal behavior or criminal acts against the rights and legal interests of any natural or legal person, in case of violation of the Terms of Use of our Website or if required by law, as well as in other cases in which disclosure of information is deemed necessary.
User information may be disclosed for response to subpoenas, search warrants, court proceedings, court orders, legal proceedings or other law enforcement measures by any competent regulatory or other authority, including the Personal Data Protection and Supervisory Data Protection Authorities of other Member States of the European Union, as well as to safeguard and defend the legal rights of our Bank or to counter claims against it.
Please note that third parties may independently collect user data, including IP address and information about the websites they visit and the links they make through cookies, links or other media during the visit.
TIME OF KEEPING THE INFORMATION
The Bank will keep the personal data collected through its Website for the absolutely necessary time for the fulfillment of the above processing purposes.
CONSENT
By using the Website and without prejudice to the provisions of the legislation on personal data protection in the field of electronic communications, you provide the explicit consent for all the above cases of processing and disclosure of personal data.
INFORMATION SECURITY
For the security of personal data, all modern and appropriate technical and organizational measures are applied for the purposes of processing, the response and adequacy of which are checked at regular intervals, such as:
SSL (Secure Sockets Layer) Protocol: The COMODO SECURE SSL (Secure Sockets Layer) Protocol used by our Website is now the global standard on the Internet for certifying websites to network users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a customer and a server is encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has been corrupted during the transfer.
The Bank uses Google “I am not a robot-CAPTCHA”, which is an advanced technology to prevent malicious programs that may attempt to gain access to the email or other personal information that you fill out in the relevant contact form of our Website. CAPTCHA protects the authenticity and security of the information reported and prevents malicious use of valid e-mail addresses to receive spam or use it for other illegal and unauthorized actions.
COOKIES
The technically necessary cookies are essential for the proper functioning of the Website, they allow you to browse and use its functions. These cookies do not recognize the individual identity. Without cookies, no effective operation of the Website is offered. In addition, cookies allow our Website to remember user preferences, such as font size, in order to provide enhanced and personalized features.
The use of cookies facilitates our Website to memorize information about the user’s visit, collecting useful information about the search preferences it has. Thus, the search experience will be improved on the next visit. In addition, cookies help to increase the performance and traffic of the Website, improving its presentation and content, according to the preferences of visitors.
CHANGES IN CURRENT POLICY
The Bank reserves the right to amend this Policy, always in accordance with the applicable rules of law on protection of privacy and personal data. Visitors to our Website should regularly read this Privacy Policy in order to be informed of any changes that take place, while the Bank undertakes to provide the necessary updates to its visitors and users by any appropriate means, in compliance with the conditions set by the EU General Data Protection Regulation 679/2016.
